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FAQ - Frequently Asked Questions

We are CLOSED and will reopen BY 3pm Thursday 19th September.

This is an Alert

Please note we will be closed from 6 pm (UK time) on Monday 28th October and reopen at 6 am Wednesday 30th October.

Most orders paid and cleared by 10AM (UK TIME) will usually be dispatched the same working day (Mon to Fri).

Don't forget to use our free solder service. If you purchase a clip or bead carrier and charm and want us to connect and solder the fitting to the charm then please select our solder service as below. Click to go to solder service

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Boucles d'oreilles pendantes en argent sterling

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Boucles d'oreilles pendantes en argent sterling

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Double Headed Axe sterling silver earrings .925 x 1 pair axes drops

Hache à deux têtes boucles d'oreilles en argent sterling .925 x 1...

21,99 £ (HT)

Hache à deux têtes boucles d'oreilles en argent sterling .925 x 1 paire axes gouttes - Hache à deux têtes - Argent sterling 925 - Montage - Crochets - Boucles d'oreilles - paire axes gouttes

Boucles d'oreilles en argent sterling Angel Wings .925 x 1 paire...

10,50 £ (HT)

Boucles d'oreilles en argent sterling Angel Wings .925 x 1 paire Aile d'ange - Ailes d'ange - Argent sterling 925 - Montage - Crochets - Boucles d'oreilles

Affichage 121-122 de 122 article(s)

Ann-Charlotte Larsson Egbom

6 reviews

1 days ago

Verified

Fast delivery from UK to Sweden and a…

Fast delivery from UK to Sweden and a beatiful jewelry!
Highly recommended ❤

Date of experience: 23 September 2024

Reply from Maldon Jewellery Co

8 minutes ago

Hello,
That's great news that it arrived safe and sound in Sweden.
I am glad it was fast as sometimes there can be a little delay as Post Nord process and customs.
We seem to get many orders from Sweden, especially via Fruugo, which is a great marketplace!

Thank you again and take care
Kind regards Simon

Abby

2 reviews

2 days ago

Great silver jewellery at a very…

Great silver jewellery at a very reasonable price. After I bought first silver charm, i liked it so much i had to buy another.

Always great service from this company. Highly recommended.

Date of experience: 15 October 2024

Reply from Maldon Jewellery Co

11 minutes ago

Thank you so much for the review.
I can't quite work out who you are from the orders but as always, thank you for the review and 5 stars.
We try to keep the prices as low as possible but in this day and age, it's getting more and more difficult, but we always try.

Kind regards Simon

Andrea

1 review

3 days ago

Verified

Purchased multiple charms

Purchased multiple charms, all as pictured and way to install on my charm bracelet. Very pretty and good quality. Quick and easy delivery

Date of experience: 30 September 2024

Reply from Maldon Jewellery Co

14 minutes ago

Thank you so much for your kind words.
We do try to make sure that everything works out and mostly, it does.
I photographed ALL 5000+ sterling silver charms, myself, with extra ones of every product against a ruler.
It's always tricky taking photos of silver but the results aren't too bad, and fairly lifelike, although we have to remove the background due to Amazon rules on the main photo B-)

If you ever need to see a different angle photographed or maybe a charm on a different fitting like a Pandora Fitting or a lobster clip for Thomas Sabo bracelets, then just let us know and we will do our best. It can take longer during busy times, especially during December.

Anyway, thank you again
Kind regards Simon

Helen Johnson

21 reviews

3 days ago

Verified

I recently had a problem with a missing…

I recently had a problem with a missing parcel, I emailed them and with in 24hrs there was a replacement on it's way, which I received 3 days later.
excellent response from Simon.

Date of experience: 30 September 2024

Reply from Maldon Jewellery Co

21 minutes ago

Thank you for leaving 5 stars when you were inconvenienced as you were. I should also say thank you for your patience too.
Most of the time Royal Mail is pretty good but they, as all couriers, do lose things. If they don't deliver then we have to sort it out one way or another with as little hassle to the customer as possible.
Sadly, Royal Mail doesn't compensate us for first and second class mail that they lose. (Yes, quite incredible)
So we always ask if items turn up a week/month/year later then please mark as "return to sender" and drop in a postbox.

Thankfully, it's quite rare.

Anyway, thank you as always and please let us know if we can ever help
Kind regards Simon

R Pinner

3 reviews

3 days ago

Verified

Great charms and great service

Great little charms (lovely quality and detail) and prompt delivery. Would definitely order again.

Date of experience: 30 September 2024

Reply from Maldon Jewellery Co

25 minutes ago

Thank you very much for taking the time to leave the review.
I am glad you like the charms and I should say, thank you for the orders.
As you know we have thousands more silver charms too, so please let us know if we can ever assist.
Kind regards Simon

Jan Stringer

2 reviews

22 Oct 2024

Prompt and Polite service

Contacted the company by email and they got straight back to me- really helpful and they put my order in the post the same day- my friends were delighted with the charms I gave them

Date of experience: 16 October 2024

Reply from Maldon Jewellery Co

27 minutes ago

B-)
That's fantastic to hear and thank you so much for the review.
I know you needed eight and sadly we only had seven, but they are being made as we speak and I will try to let you know when they arrive.
I must ask, if you don't mind, the reason for the Tart / Pie charms?
Is it a "Great British Bake Off" themed event or do they have some other meaning?
Anyway, don't feel obliged to reply B-)
Kind regards SImon

Karen

12 reviews

4 Oct 2024

Verified

Love the charms

Love the charms. I have bought a lot of charms from Maldon and they are all beautiful

Date of experience: 06 September 2024

Reply from Maldon Jewellery Co

35 minutes ago

Sorry for the delay in replying and thank you for all the orders as well as the reviews.
I have just seen an order from you in 2009!!!
Well, that makes me feel even older!!
Take care and please let us know if we can ever help
Kind regards Simon

Emma

8 reviews

20 Sept 2024

Verified

Excellent Service

We buy our daughter a charm for her bracelet every year and almost always end up buying from Maldon as they have such a wide range of charms. Customer service is also excellent.

Date of experience: 23 August 2024

Mah

12 reviews

9 Sept 2024

Redirected

What a gem of a shop

What a gem of a shop. Lovely, great quality items at a great price. Bought an unusual charm and going to buy more items for sure. Great customer experience and communication.

Date of experience: 09 September 2024

Alison

21 reviews

15 Aug 2024

Verified

Excellent service

Date of experience: 11 July 2024

Reply from Maldon Jewellery Co

22 Aug 2024

Hello,
thank you very much for the 5 stars.
Once again, Trustpilot has obscured your details, so I cannot see what you purchased, but I do thank you for the order and hope to help again in the future.

Kind regards Simon

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Jane

5 reviews

8 Aug 2024

Have purchased necklace chains and…

Have purchased necklace chains and charms, they are detailed and well made.
Always receive beautiful products, arriving quickly and always well packaged.

Date of experience: 25 July 2024

Reply from Maldon Jewellery Co

22 Aug 2024

Thank you so much for the kind words and the 5 stars.
For some reason, Trustpilot won't show me who you are but I am glad you are happy with everything.
Once again, please let us know if we can ever help at all.
Kind regards SImon

David Scott

101 reviews

7 Aug 2024

Verified

Good products

Good products, competitive prices, decent admin

Date of experience: 10 July 2024

Reply from Maldon Jewellery Co

22 Aug 2024

Hello and thank you so much for the review and stars.
I have to admit, I think that's the first time I have seen "Decent Admin" in a review. B-)
But, if you're happy then I am happy too.

I just took a look at all the orders you have placed too.
Thank you so much.
Under that email address, they seem to go back to 2017.

Anyway, if we can ever assist then please send us an email.
Kind regards Simon

Ali

2 reviews

22 Jul 2024

Verified

Excellent item

Excellent item, great service and quick responses!

Date of experience: 14 June 2024

Reply from Maldon Jewellery Co

2 Aug 2024

Thank you so much for the review and the messages, pre order.
I am slowly trying to adapt the website so that you can select the fitting from the product page but it appears to be more of a challenge than I realised!
So in future, you should be able to select Pandora fitting or Thomas Sabo fitting etc.

Anyway, many thanks again
Kind regards Simon

Tracey Jones

1 review

16 Jul 2024

Verified

Quick response to email

Quick response to email, charged the minimum for postage, and as described

Date of experience: 10 June 2024

Reply from Maldon Jewellery Co

17 Jul 2024

.......and a hello to you in NZ.
I wish we could make the postage even less but it's going up at least once a year with Royal Mail.
Thank you again for the reviews and please let us know if we can ever help.
Kind regards Simon

Sarah H

1 review

15 Jul 2024

Verified

everything as promised and delivered…

everything as promised and delivered fast!

Date of experience: 17 June 2024

Reply from Maldon Jewellery Co

17 Jul 2024

Hello,
fantastic to hear from you over there in Switzerland. I hope all is well with you.
Thank you again for the reviews and please let us know if we can ever assist in the future.
Kind regards Simon

Tatiana M.

9 reviews

1 Jul 2024

Verified

Fast shipping

Fast shipping, safe packaging, excellent quality and friendly communication.

Date of experience: 03 June 2024

Reply from Maldon Jewellery Co

9 Jul 2024

And a great big thank you to you, once again.
I was trying to keep up with the number of orders you have placed, but they now go off my screen!
Thank you so much for the photos of the creations you make.
I still haven't gotten around to putting them on our maldonjewellery blog, but I will in time!

Once again thank you and please forward any new creations you have made.
Kind regards Simon

Susan Beasley

1 review

25 Jun 2024

Verified

The items were absolutely lovely

The items were absolutely lovely, and they arrived before time

Date of experience: 28 May 2024

Reply from Maldon Jewellery Co

9 Jul 2024

Hello, thank you for taking the time to leave a review and I am glad you liked the charms. The ladder charm is a favourite with a lot of people.
I assume there is a keen DIY'er in the household?

Take care and thank you again
Kind regards Simon

Pearl

18 reviews

25 Jun 2024

Verified

Beautiful charms

Beautiful charms, excellent price, wonderful service.

Date of experience: 28 May 2024

Reply from Maldon Jewellery Co

9 Jul 2024

Hello,
thank you very much for the review and the stars.
It's lovely to hear that you are so happy with everything.
I do wish you well and please let us know if we can ever be of help in the future.
Kind regards Simon

G Zwart

5 reviews

18 Jun 2024

Verified

Train charm

Nice product

Date of experience: 13 May 2024

Reply from Maldon Jewellery Co

18 Jun 2024

Google Vertalen
Hallo voor jou in Nederland. Ik hoop dat het goed gaat met je.
Bedankt dat u de tijd heeft genomen om de recensie en vooral de 5 sterren achter te laten.

We hebben een aantal verschillende treinbedels, dus als je een liefhebber bent, hebben we stijlen van Stephenson's Rocket zilveren bedel tot locomotieven en nog veel meer!

Hoe dan ook, nogmaals bedankt en laat ons weten of we ooit kunnen helpen.
Vriendelijke groeten Simon

====

Google Translate
Hello to you in the Netherlands. I hope you are well.
Thank you for taking the time to leave the review and especially the 5 stars.

We have a number of different train charms so if you are an enthusiast we have styles from Stephenson's Rocket silver charm to Locomotives and beyond!

Anyway, thank you again and let us know if we can ever assist.
Kind regards Simon

Laura

3 reviews

12 Jun 2024

Verified

Lovely charm

Lovely charm, communication was as expected and fast delivery. Would recommend and order again.

Date of experience: 07 May 2024

Reply from Maldon Jewellery Co

17 Jun 2024

Hello,
thank you for taking the time to leave a review and I am glad you are happy. The charm you ordered always makes me smile when I pack them.
I wonder what has happened to make a person buy the charm. A calamity, a DIY job gone wrong or something else.
If you want to, and appropriate, it would be great to hear.

Take care
Kind regards SImon

Don't forget to use our free solder service. If you purchase a clip or bead carrier and charm and want us to connect and solder the fitting to the charm then please select our solder service as below. Click to go to solder service

Boucles d'oreilles pendantes en argent sterling

Hache à deux têtes boucles d'oreilles en argent sterling .925 x 1...

Boucles d'oreilles en argent sterling Angel Wings .925 x 1 paire...

Fast delivery from UK to Sweden and a…

Great silver jewellery at a very…

Purchased multiple charms

I recently had a problem with a missing…

Great charms and great service

Prompt and Polite service

Love the charms

Excellent Service

What a gem of a shop

Excellent service

Have purchased necklace chains and…

Good products

Excellent item

Quick response to email

everything as promised and delivered…

Fast shipping

The items were absolutely lovely

Beautiful charms

Train charm

Lovely charm

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